The end of the EU Online Dispute Resolution platform (ODR platform) is approaching! On July 20, 2025, it will finally be discontinued. This has a concrete impact on your website and your legal texts. Patrick Jörg Kaatz from our IP & IT & Competition Law competence team has compiled the most important to-dos.
What you need to do now:
- Until July 19, 2025: Leave the ODR notice with link and declaration of participation on your website to prevent warnings. However, make sure that it is no longer possible to submit a complaint.
- From July 20, 2025: Remove the ODR notice completely from your website, general terms and conditions, imprint and offer emails. Otherwise you could be accused of providing misleading information.
- Declarations to cease and desist: If you have already issued cease-and-desist declarations due to ODR notice violations, you can and should review these and terminate them if necessary.
What remains?
The obligation to provide information on alternative dispute resolution procedures in accordance with Section 36 VSBG remains in place. You must continue to declare on your website and in the GTC whether you are prepared to participate in alternative dispute resolution and, if applicable, refer to the competent consumer arbitration board.
Do you have any questions? Our law firm supports SMEs in making their websites legally compliant and keeping them up to date! Feel free to contact us if you have any questions on this topic!
The author and your usual contacts will be happy to answer any questions you may have!
Patrick J. Kaatz
kaatz@tigges.legal
+49 211 8687 165